FAQ

What’s the difference between purchasing and subscribing?

When a customer purchases the product from FlowLyf, they pay the full amount of product at the check-out and become the owner of the product. Whereas subscription is a pay per use model, in this the customer pays according to the usage of the product usually a monthly recurring amount, and does not become the owner of the product.

What subscription plan does Flowlyf offer?

Currently Flowlyf offers subscription for its product FlowDesk Classic and FlowDesk Max. The minimum time frame the FlowDesk can be subscribed for is 3 month. There is no maximum tenure you cancel the subscription at any time during the tenure by giving 1 month prior notice. Customer can also avail Subscribe- to-Purchase. For more info please read the section below

Is there a minimum Tenure for subscription?
Yes the minimum tenure or the lock in period for any subscription is 3 months.
 
Do I need to submit any documents if I am subscribing to the products?
For all subscription products you need to submit one valid id proof and one current address proof.
What is Subscribe-to-Own?
Subscribe-to-Own is a program designed specifically to provide highest degree of flexibility to our customers. You can try our products by subscribing to them and if you love them, purchase them from us at special prices that are transparent and pre-defined.
How is it different from general subscription plans?
While in normal subscription, you choose to subscribe to a product, extend its usage duration or return it when you are done. We add another level of flexibility for our customers to opt for Subscribe -to- Own, where you start with subscription, and you can opt to own the product whenever you please. Just pay the difference of the Adjusted Buying Price and the subscription you have paid till date to own it, simple. Let us walk you through an example- Suppose you Subscribed to the FlowDesk at Rs. 2000/month. After 6 months of the subscription duration, you decide to own it. By this time, you must have already paid Rs. 2,000*6 = Rs. 12,000. And the Adjusted Buying Price is Rs.30000. Now, Rs. 30,000 - Rs. 12,000 = Rs. 18,000. All you have to do is pay the price, i.e. Rs. 18,000, and the FlowDesk is yours! On every product page, you can see the predefined Subscribe -to- Own prices. Decide if you want to Own, and we’ll handle the rest.
Do you provide any service for the purchased items?
The products carry a 2 year replacement warranty. The time frame of 2 years includes the subscription period as well.
Can I purchase the product upfront without subscribing to the them?
Yes you can purchase the product out rightly .
 
How do I opt for Subscribe-to-Own?
If you have subscribed to any of our products for more than 1 month you have unlocked the option to own the product, you shall find the product’s Adjusted Buying Price on the orders page. Each product eligible for Subscribe -to- Own shall carry the Adjusted Buying Price for that month. You can choose the option to pay the balance amount and own the product right there.
 
Is there a limit on the duration I can subscribe a product for?
No, you can book the product for as long as you like. But keep in mind that the ownership of the product will get transferred to you if you subscribe for 20 months for a particular product.
 
 
What’s the difference between purchasing and subscribing?

When a customer purchases the product from FlowLyf, they pay the full amount of product at the check-out and become the owner of the product. Whereas subscription is a pay per use model, in this the customer pays according to the usage of the product usually a monthly recurring amount, and does not become the owner of the product.

What subscription plan does Flowlyf offer?

Currently Flowlyf offers subscription for its product FlowDesk Classic and FlowDesk Max. The minimum time frame the FlowDesk can be subscribed for is 3 month. There is no maximum tenure you cancel the subscription at any time during the tenure by giving 1 month prior notice. Customer can also avail Subscribe- to-Purchase. For more info please read the section below

Is there a minimum Tenure for subscription?
Yes the minimum tenure or the lock in period for any subscription is 3 months.
Do I need to submit any documents if I am subscribing to the products?
For all subscription products you need to submit one valid id proof and one current address proof.
What is Subscribe-to-Own?
Subscribe-to-Own is a program designed specifically to provide highest degree of flexibility to our customers. You can try our products by subscribing to them and if you love them, purchase them from us at special prices that are transparent and pre-defined.
How is it different from general subscription plans?
While in normal subscription, you choose to subscribe to a product, extend its usage duration or return it when you are done. We add another level of flexibility for our customers to opt for Subscribe -to- Own, where you start with subscription, and you can opt to own the product whenever you please. Just pay the difference of the Adjusted Buying Price and the subscription you have paid till date to own it, simple. Let us walk you through an example- Suppose you Subscribed to the FlowDesk at Rs. 2000/month. After 6 months of the subscription duration, you decide to own it. By this time, you must have already paid Rs. 2,000*6 = Rs. 12,000. And the Adjusted Buying Price is Rs.30000. Now, Rs. 30,000 - Rs. 12,000 = Rs. 18,000. All you have to do is pay the price, i.e. Rs. 18,000, and the FlowDesk is yours! On every product page, you can see the predefined Subscribe -to- Own prices. Decide if you want to Own, and we’ll handle the rest.
Do you provide any service for the purchased items?
The products carry a 2 year replacement warranty. The time frame of 2 years includes the subscription period as well.
Can I purchase the product upfront without subscribing to the them?
Yes you can purchase the product out rightly.
 
 
How do I opt for Subscribe-to-Own?
If you have subscribed to any of our products for more than 1 month you have unlocked the option to own the product, you shall find the product’s Adjusted Buying Price on the orders page. Each product eligible for Subscribe -to- Own shall carry the Adjusted Buying Price for that month. You can choose the option to pay the balance amount and own the product right there.
 
Is there a limit on the duration I can subscribe a product for?
No, you can book the product for as long as you like. But keep in mind that the ownership of the product will get transferred to you if you subscribe for 15 months for a particular product.
 
 

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Flowlyf India Pvt Ltd
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