RETURN & REFUND

Clause 1: You are covered under one time 15-Day No Questions Asked Cancellation - Return & Refund OR Exchange Policy - This policy is applicable only to original outright purchases, commencing from the date of product delivery to your doorsteps with no exceptions.

1.1 Exchange of Core, Surface, or Full Table/ Full Product :

Any exchange of the core, surface, or full table/ product —regardless of the reason (size, color, or model) and purchase channel (Amazon, Flipkart, Website, or WhatsApp)—will exhaust the 15-Day No Questions Asked Cancellation - Return & Refund OR Exchange Policy for the entire product.

1.1.1 Cancellation Restrictions for Components:

Individual components like the core or surface cannot be canceled separately. If either is exchanged, it will be treated as a full table/ product exchange or cancellation. Post this, the 15-Day No Questions Asked Cancellation - Return & Refund OR Exchange Policy for entire purchase is exhausted.

1.2 Policy validity and exhaustion:

This is a one time policy. Once an exchange or return is processed within the 15-day window, no further exchanges, returns, or cancellations will be allowed for that purchase.

1.2.1 Channel-Independent Policy:

Any Cancellation - Return & Refund OR Exchange on one channel counts toward exhausting the policy for the product across all channels - The policy applies uniformly across all channels—Amazon, Flipkart, website, or WhatsApp.

Example Scenario:

If you order a product via Amazon, Flipkart, Website, Direct via Whatsapp and cancel - return and get refund on the order due any reason and later reorder the same product or in same product category (in a different size/ color or same) through any other channel ( Amazon, Website, Flipkart, Direct via WhatsApp) within 150 days of initial purchase, the 15-Day No Questions Asked Cancellation - Return & Refund OR Exchange Policy is considered exhausted, even for the new purchase ,irrespective of new channel of purchase.

Intent of the Policy.

To qualify for the 15-Day No Questions Asked Cancellation - Return & Refund OR Exchange Policy is intended to allow customers to experience the product in their work environment. If they find it unsuitable, they can return or replace it within the window. A second return in same product category indicates potential misuse of the policy and is deemed unfair to Flowlyf.

1.3: Eligibility & Standard Terms of Process

1.3.1 To qualify for the 15-Day No Questions Asked Cancellation - return & Refund OR Exchange Policy, the product must be sent undamaged and returned in its original packaging with tags and manuals intact.

1.3.2 Before reverse picking the product after cancellation request / exchange request - the team will request photos or videos of the product to be used for quality checks upon return or exchange.

1.3.3. This policy does not apply to complimentary products, items on promotional offers, or those provided as a goodwill gesture. There is no exchange / refund on these items once delivered.

Shipping Damage Assessment

We account for shipping damages and have procedures to identify whether the damage occurred during shipment, usage, installation, or uninstallation.

Fair Evaluation Process

Our approach ensures fair evaluation to distinguish between shipping-related damages and those caused by improper use or installation, keeping the customer’s best interest in mind.

CLAIMING PHYSICAL DAMAGE

1.4 15-Day No Questions Asked Cancellation - return & Refund OR Exchange Policy for Claiming Physical Damage : If the FlowDesk Core or Surface / product incurs damage during shipping/transit and you wish to request a replacement, please follow the process outlined below:

1. Upon Delivery: When you receive your order/FlowDesk, open the boxes of the core and surface and carefully inspect for any physical damage. If everything appears intact, only then you may proceed with the installation.

2. Reporting Damage: If you observe any damage, take clear videos and photos of the affected areas while the product is still packed. Share these visuals with our community team( Whatsapp / Email ). This documentation will form the basis of our assessment.

3. Replacement Eligibility: If the claim is verified, we will replace the damaged part with a new one.

Note: Natural variations and features, especially on the solid wood surface, are not considered damage. Please refer to the surface disclaimer video/sheet under product for guidance.

1.4.1 Eligibility for Claiming Physical Damage during Shipping:

Any claims for physical damage made after installing the desk/ product (i.e., after breaking the hologram seal) are not eligible for this claim (Installation is defined as screwing the columns to the table top frame).

1.4.2 Determining Installation Status:

Hologram seals are placed on the frame where the screws are inserted during installation. A broken hologram seal indicates that installation has been attempted.

1.4.3 Constitution of a Tampered Hologram:

A honeycomb pattern remains visible when a hologram is peeled off.

The hologram disintegrates if attempts are made to remove it or if screws are inserted.

A secondary layer is exposed when the hologram is peeled off.

Clause 2: Reverse Pickup Charges

2.1 No charges will be levied for the first two attempts of product pickup.

2.2 Declining two consecutive pickup requests will result in the imposition of shipping charges, ranging from INR 1200-1800 based on the pin code. This amount will be deducted from the refund.

Clause 3: Document Process

3.1 An email containing necessary documents for courier partner pickup will be sent. A response within 48 hours is mandatory.

Clause 4: Refund Process

4.1 Refunds will be initiated within 48-72 business hours post-receipt and quality check of the returned item.

Clause 5: User Responsibility for Uninstallation and Packaging

5.1 Uninstallation and packaging are the user's responsibility, with video instructions provided for guidance

Clause 6: Packaging Material Cost

6.1 If the original packaging is damaged or discarded, a new one can be shipped at an additional cost of INR 2500.

6.2 Users must account for the transit and reverse shipping timeline for the entire process.

Clause 7: Full Refund Eligibility

7.1 Proper packaging, following video instructions, is imperative for claiming a full refund.

Eligibility for claiming full refund : Upon receipt, the desk will undergo a quality check. Any damages incurred during installation or usage (excluding transit damage) will render the item ineligible for a full refund. In such cases, the refund amount will be subject to deduction based on the extent of damage.

Clause 8: Full Refund Eligibility

8.1 Third-party logistics handle product transportation, with customers anticipating a potential timeline of 2-5 days for scheduled pick-up.

8.2 An exact date and time cannot be guaranteed due to reliance on external logistics providers.