Step 1: Capture clear pictures and videos of the faulty item highlighting the issue.
Step 2: Share the pictures and videos with us via the WhatsApp channel or email them to hi@flowlyf.com.
In case you are uncertain about the faulty part or need further clarification, you can request a video call with our designated team member. The team will provide you with the necessary details to initiate the call, allowing for a real-time assessment of the issue.
Please note that scheduling an exact time for a video call may not always be feasible, as our team operates during specific hours and not around the clock. The team will share a timeframe for your convenience to pick a slot.
- The electric motors, control box, and switch.
- Performance according to published specifications.
- Defective materials or workmanship.
- Defects affecting operation of the core and height adjusting mechanisms.
- FlowDesk Surface is covered against borer infestation only.
- Normal wear and tear of the FlowDesk or any Flowlyf product surface or paint finish of the core.
- Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with, or authorised by Flowlyf.
- Any product that has been damaged by or subjected to misuse, abnormal handling, excessive weight or impact.
- Any modifications to electronic components.
- Extension plug cord / Surge protector provide with the table.
- Since the solid wood, lumber wood and the materials used in our furniture have their own distinctive feature/s, the changing seasons/climate, and/or any excessive dryness of the air, could lead to superficial hairline cracks in the wood. We make every effort to reduce such natural instances in the wood. However, due to the very nature of the wood/materials used to manufacture the products, complete elimination is not possible.
- If a replacement is necessary while under warranty, the new part will be dispatched only after the old part has been picked up.
- Flowlyf covers the shipping cost for both the retrieval of the old item and the delivery of the new one.
- Replacement installation is to be done at the user's end. No onsite maintenance provided. A call can be arranged if assistance needed.
- Free replacement is provided only once as per standard warranty terms.
- Post-warranty replacement items will be dispatched within 48 hours of issue diagnosis.
- FAQ : How issue will be diagnosed ?
Pls refer to How to claim warranty - All costs associated with shipping and the replacement part are the responsibility of the customer.
- Commencement of Warranty Period: The warranty provided by Flowlyf commences on the day the product is delivered to the customer.
- Eligibility: This warranty is applicable only to the original purchaser of the product.
- Assessment: Flowlyf will conduct an honest assessment when diagnosing the reported issue.
- Replacement Period: In the event of a manufacturing defect or damages incurred during delivery, customers are eligible for a replacement within 15 days of delivery.
- Replacement Process: Replacement or repair of the faulty item will be facilitated upon verification and approval by our technical team.
- Claim Verification: Flowlyf reserves the right to reject warranty claims that do not meet the specified criteria or fail to provide sufficient evidence of the reported issue.
- On-Site Maintenance and Repairs: We do not provide on-site maintenance, and repairs on the product or its parts are not available.
- Warranty Claim Process: To claim warranty, the team may request additional pictures or videos from different angles, and in some cases, may conduct a video call for further assessment. Cooperation from the customer is crucial during this proces
- Cooperation Requirement: Failure to cooperate may result in voiding the warranty, as it hinders our ability to accurately diagnose and provide the necessary support.
For Subscriptions, the warranty will be rolling and continue, starting from the delivery date of the subscribed product. The terms and conditions will apply equally to subscribed products.
Warranty Sustaining Guidelines : Ensuring Longevity & Coverage
Clause 1: Timely Pickup Responsibility
1.1 The customer acknowledges and agrees that it is their responsibility to ensure the timely pickup of any replacement part facilitated under warranty when team reaches out to arrange pick up.
Clause 2: Stipulated Warranty Period
2.1 The stipulated warranty period for replacement parts is set from the date of delivery of the replacement.
Clause 3: Exceeding Stipulated Warranty Period
3.1 In the event that the customer fails to facilitate the timely pickup within the stipulated warranty period, exceeding 15 days from the date of delivery of the replacement, the customer accepts and agrees that all future warranties associated with the product shall be deemed void.
Clause 4: Customer Acknowledgment
4.1 The customer acknowledges and agrees that this condition is binding, and acceptance of any replacement constitutes acknowledgment and agreement to these terms.
Clause 5: : Compliance Responsibility
5.1 The customer bears the responsibility of ensuring compliance with the specified timeline for the orderly execution of warranty-related processes.
These terms and conditions are integral to the warranty and replacement process and are legally binding upon acceptance of any replacement part.
Clause 6: : Replacement Parts Availability
6.1 Replacement parts are subject to availability. In instances where parts are under production and or not immediately available, the customer acknowledges that a waiting period may apply untill we can ship replacement.
6.2 Such a waiting period does not invalidate Clause 3 or any other warranty terms mentioned above.
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