Warranty
Every Flowlyf product is built to last years, not months. If something fails because of how we made it, we fix it. Here's exactly what's covered and how to claim.
Coverage by product
| Product | Frame | Motor & electronics | Wood top |
|---|---|---|---|
| FlowDesk 3 Pro | 5 years | 3 years | 1 year (termite/borer) |
| FlowDesk 3 | 5 years | 3 years | 1 year (termite/borer) |
| FlowDesk Aero | 3 years | 2 years | 1 year (termite/borer) |
| Product | Warranty | What it covers |
|---|---|---|
| FlowArm Pro · Dual · Wooden · Monochrome | 1 year | Manufacturing defects on the arm, gas / mechanical spring and all hardware |
| FlowArm Wall Mount | 1 year | Manufacturing defects on the arm, gas spring, wall bracket and all hardware |
Warranty starts from the date of delivery.
What's covered
- Frame: manufacturing defects in the steel frame, legs, columns, brackets and welds.
- Motor & electronics: motors, control box, handset and wiring failing under normal use.
- Wood top: termite or borer damage in the solid Acacia top.
- FlowArms: gas / mechanical springs losing tension, joints or clamps failing, and hardware defects.
What's not covered
- Loading the product beyond its rated capacity (FlowDesk Aero 80 kg, FlowDesk 3 100 kg, FlowDesk 3 Pro 120 kg).
- Damage from accidents, misuse, water or moisture exposure, or power surges.
- Repairs, modifications or disassembly done by anyone other than Flowlyf or our authorised technician.
- Normal wear and tear: scratches, dents, and natural changes in the wood's colour or grain over time.
- Damage during shipping. This is handled under our returns policy, not the warranty.
How to make a claim
- Message us on WhatsApp with your order number. You can also email hi@flowlyf.com.
- Send a short video or photos of the issue. For desks, include the handset display if an error code is showing.
- We diagnose and fix it. We will send replacement parts to you as per the diagnosed problem.
Keep your order number or GST invoice handy. It's your proof of purchase.
Good to know
- The warranty covers repair or replacement of the defective part, not a refund.
- The warranty applies to the original purchaser.
- Bought on Amazon or Flipkart? You're covered the same way. Share your marketplace order ID.
- Replaced parts carry the remainder of the original warranty period.
Questions? call us at +91 98108 19723, email hi@flowlyf.com OR Whatsapp us Mon–Sat · 10:00–18:00 IST