Shipping policy
Last updated: 26 Sep, 2026
Free shipping across India
Every Flowlyf order ships free to any serviceable pin code in India. There is no minimum order value and there are no handling fees. The price you see at checkout is the price you pay.
Dispatch
- In-stock orders are dispatched within 36 hours of order confirmation, excluding Sundays and public holidays.
- If an item is temporarily out of stock, we will tell you the expected dispatch date before we ship. You can choose to wait or cancel for a full refund.
- Once your order is dispatched, we send you the tracking details on WhatsApp and email.
Delivery timelines
| Destination | Estimated delivery after dispatch |
|---|---|
| Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Pune, Kolkata) | 3–7 business days |
| Tier 2 cities and beyond | 5–10 business days |
| Remote pin codes and the North-East | 7–14 business days |
These are estimates. Weather, local restrictions or courier disruptions can occasionally cause delays. If your order is significantly delayed, we will keep you updated, and you can cancel it for a full refund.
Our delivery partners
Orders are shipped through Gati, Delhivery or Blue Dart. Our delivery partners may change from time to time. If we cannot deliver to your pin code, we will tell you before dispatch and refund your order in full.
On delivery day
- Our delivery partner will contact you to arrange a delivery window.
- Someone needs to be available to receive the order. If you can't be there, anyone you nominate can receive it by sharing the order number or delivery OTP.
- Please make sure the delivery vehicle can reach your building and, where needed, that the goods lift can be used. Desk boxes are heavy, so plan for two people to carry them.
- No charge for re-delivery. If a delivery attempt is missed, we will reschedule it at no extra cost.
Check your order when it arrives
Every product is inspected in our warehouse before dispatch. When your order arrives, check the outer packaging for damage. If you see any damage:
- take clear photos or a video before opening or assembling the product; and
- send them to us on WhatsApp (+91 98108 19723) or at hi@flowlyf.com within 48 hours of delivery.
For FlowDesks, a shipping-damage claim requires that the desk has not been assembled and the security hologram seal is intact. Full details are in our Return & Refund Policy.
Assembly
All Flowlyf products are designed for easy self-assembly. Every order ships with the tools you need, a step-by-step assembly guide and installation videos. We do not provide an installation service. If you get stuck, message us on WhatsApp and we will walk you through it.
Changes and cancellations
You can change your delivery address or cancel your order free of charge at any time before dispatch. Message us on WhatsApp at +91 98108 19723 or email hi@flowlyf.com. After dispatch, see our Return & Refund Policy.
Shipping outside India
We currently ship only within India. For international enquiries, write to hi@flowlyf.com.
Questions?
WhatsApp: +91 98108 19723 · Email: hi@flowlyf.com · Mon–Sat, 10:00–18:00 IST
Complaints about a delivery can also be raised with our Grievance Officer, as set out in our Terms of Service.