• Wipe the furniture daily with a soft cloth (a slightly moist cloth is advisable to catch dust).
• Avoid exposing the wood to alcohol, deodorants, perfumes, nail varnishes and similar liquids. If spills occur, wipe immediately with a dry cloth. These liquids will pull moisture from the wood if left, causing cracking. Alcohol such as red wine would also stain the wood.
• Place your furniture carefully so that it's not in contact with direct sunlight (this can cause fading and, in extreme cases, cracking).
• Do not place furniture next to fireplaces or radiators as this can cause warping.
• We recommend using placemats and coasters when resting drinks or dishes on the furniture.
• Avoid all cleaning tools with a rough surface. This will wear down the finish and increase the likelihood of scratching.
• Avoid polish or cleaning products containing silicone, which can dry out natural wood over time.
• Do not use detergents or any cleaning products that contain ammonia. These will take the moisture out of the wood and wear down the finish much faster.
• This surface is manufactured from slabs, obtained by fully matured trees. Furniture made from solid wood has beautiful grains, which are truly natural, making no two surfaces look alike.
• These are natural knots and not damaged wood.

Know your wood before making a purchase

• Natural creaks along the grains are a very common occurrence in natural wood surfaces. Please note this is not a defect.
• The wood creaks along the knots of the wood will be present across all surfaces and cannot be controlled as no two surfaces are the same.
• These veins never open the surface up. They're on the upper layers and will remain as is throughout. They add to the beauty of solid wood furniture.
• We request our customers to understand that this is not an engineered wood surface and hence irregularities are invariably present. This is purely a natural occurrence with no human control.
• The desk is made up of joined planks, only in case the plank opens up, we provide a no questions asked replacement, as that is termed as a manufacturing defect.
• All other nodes and minor vein creaks do not apply for a replacement.
• Please follow the care guide for maintaining your desk

Shipping & Delivery Information

• FlowDesk orders are dispatched( shipped) within 48 hours of payment confirmation from our dispatch unit in Delhi.
• Please note that transit time vary depending on your location's pin code, and it may take up to 8 days for your order to reach you. Kindly note that dispatch does not mean delivery.
• Dispatch is subject to availability of particular model/size/combo

Key Guidelines

• Transit days may be subject to change due to various factors such as weather conditions, unforeseen virus outbreaks, restrictions, strikes, or other disruptions in your state, city, or area.
• Shipping is handled by third-party logistics partners. Therefore, we kindly ask for your patience and cooperation with our customer success team as they assist you with any issues related to delivery or shipment.
• An exact delivery date cannot be provided as it is subject to third-party logistics and other circumstances. You can obtain this information from the logistics portal.

Understanding Shipping, Transit, and Delivery terms :

• Shipping: Refers to the time taken to prepare the desk for pick-up or dispatch from our unit in Delhi.
• Transit Time: Represents the duration from when the product leaves our unit until it reaches your doorsteps.
• Delivery: Indicates the point when the product physically arrives at your doorsteps.

Warranty on FlowDesk 3

Frame : 5 years

Electronics & Motors : 3 years

Surface : 1 year for borer / termite infestation only

Detailed guidelines to understand the eligibility criteria and process for claiming warranty : Warranty Guidelines

You are covered under 15-Day No Questions Asked Return Policy from the date of delivery.

For full eligibility read our detailed guidelines here : Return & Refund